Privacy Policy
Last updated: July 16, 2026
ProControl Smart Systems (“ProControl,” “we,” “us,” or “our”) operates the website getprocontrol.com (the “Site”). We are a licensed commercial security systems integrator serving Western New York. This policy explains what information we collect, how we use it, and the choices you have.
Information We Collect
We collect information you voluntarily provide when you submit a contact or quote request form on the Site. This typically includes:
- Your name
- Your business or organization name
- Your email address
- Your phone number, including mobile number
- The property address or service location relevant to your inquiry
- Any details you choose to include about your security, surveillance, access control, or network needs
We also automatically collect limited technical information that your browser sends when you visit the Site, such as IP address, browser type, device type, referring page, and pages viewed. This information is used for security and basic site operation.
How We Use Your Information
We use the information we collect to:
- Respond to your inquiry and provide the quote or information you requested
- Contact you by phone, email, or SMS text message regarding your request
- Schedule site walkthroughs, assessments, installations, and service calls
- Prepare proposals and provide ongoing customer support
- Maintain records required for our licensing and business operations
- Protect the Site against fraud, abuse, and security threats
SMS Text Messaging
By providing your mobile phone number and submitting a form on the Site, you consent to receive SMS text messages from ProControl Smart Systems related to your inquiry, appointment scheduling, service updates, and account communications.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories of data are subject to the sharing terms described in this policy. Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the text message services.
Message frequency varies based on your interaction with us. Message and data rates may apply. You may opt out at any time by replying STOP to any message from us. Reply HELP for assistance, or contact us at (716) 308-6910. Carriers are not liable for delayed or undelivered messages. Consent to receive text messages is not a condition of purchasing any goods or services from us.
How We Share Information
We do not sell your personal information. We do not rent or trade your information to third parties for their own marketing purposes. We may share information only in these limited circumstances:
- Service providers. With vendors who perform functions on our behalf, such as website hosting, email delivery, and SMS message delivery. These providers may access your information only as needed to perform their services for us.
- Equipment manufacturers and distributors. Where necessary to fulfill a specific order, register a warranty, or obtain technical support for equipment we install for you.
- Legal requirements. When we believe disclosure is required by law, subpoena, or court order, or is necessary to protect our rights, property, or safety, or that of others.
- Business transfers. In connection with a merger, acquisition, or sale of business assets, subject to the protections of this policy.
Data Retention
We retain the information you submit for as long as necessary to respond to your inquiry, service your account, and satisfy legal, tax, and licensing recordkeeping obligations. If you request deletion and we are not otherwise required to retain the information, we will remove it from our active systems.
Data Security
We use reasonable administrative, technical, and physical safeguards to protect the information we collect. No method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.
Your Choices
- Email. You may unsubscribe from marketing emails using the link in any message, or by contacting us directly. We may still send you transactional messages related to active projects or service.
- SMS. Reply STOP to any text message to opt out.
- Access, correction, and deletion. You may request a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it. Contact us using the information below.
Children’s Privacy
The Site is intended for business customers and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If we learn we have collected such information, we will delete it.
Third-Party Links
The Site may contain links to third-party websites, including manufacturer product pages. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. Material changes will be posted prominently on the Site.
Contact Us
If you have questions about this Privacy Policy or how we handle your information, contact us:
ProControl Smart Systems
NYS License #12000049052
Buffalo, New York
Phone: (716) 308-6910
Email: contact@getprocontrol.com
Web: getprocontrol.com